Privacy Policy

Kidney Health Care Clinic (collectively “we”, “us”, or “our”) is committed to protecting the rights and privacy of individuals in accordance with the Singapore Personal Data Protection Act (the “PDPA”).

This policy (“Privacy Policy”) describes how we may collect, use, disclose, process and manage your Personal Data in the course of our business, including our websites, digital services and other online or offline offerings otherwise indicated. This Privacy Policy applies to any individual’s Personal Data which is in our possession or under our control.

By interacting with us and submitting your data to us, you agree and consent to Kidney Health Care Clinic as well as our respective agents, authorised service providers and relevant third parties to process your Personal Data in the manner set forth in this Privacy Policy. If you have any queries related to this Privacy Policy, please contact our Data Protection Officer at the contact details provided below.

This Privacy Policy supplements but does not supersede nor replace any other consents which you may have previously provided to us, nor does it affect any rights that we may have at law in connection with the collection, use and/or disclosure of your Personal Data. We may, from time to time, update this Privacy Policy to ensure that this Privacy Policy is consistent with our future developments, industry trends and/or any changes in legal or regulatory requirements. As and when the contents of this Privacy Policy are updated or amended, the changes will be uploaded to our website at https://www.kidneyhealth.com.sg/. Each time you use our websites and/or web-based applications, and any updates, upgrades, new versions, documentation and content and services provided by or through the websites and/or web-based applications (collectively referred to as “Kidney Health Care Clinic”), or contact, interact or transact with us, you acknowledge and agree that the latest version of this Privacy Policy shall apply. It is your duty to keep yourself updated as to the latest version of this Privacy Policy.

This Privacy Policy was last updated on 1 Jan 2025.

1.   Personal Data

1.1. “Personal Data” refers to any data, whether true or not, about an individual who can be identified (a) from that data or (b) from that data and other information to which the organisation has or is likely to have access.

1.2. The definition does not extend to (a) business contact information; (b) personal data about an individual that is contained in a record that has been in existence for at least 100 years; (c) personal data about a deceased individual who has been dead for more than 10 years; or (d) anonymised data. Anonymisation is the process of removing identifying information such that the remaining data does not identify any particular individual.

1.3. The exact type of Personal Data that may apply in your case will vary depending on how you have interacted with us. Some examples of such Personal Data you may provide to us include:
(a) personal details (e.g. name, contact details and personal email address);
(b) your personal opinions made known to us (e.g. through feedback or surveys); and
(d) other electronic data or information relating to you through your usage of our products and services or as part of their delivery to you (e.g. location data, IP address, activity logs, cookies, device carrier/operating system and connection type).

1.4. References to “includes,” “including”, “including but not limited to”, “including without limitation” and words or phrases of similar import shall be deemed to have the same meaning and the words “includes(s)” and “including” shall not be deemed to be terms of limitation but rather be deemed to be followed by the words “without limitation”.

1.5. In relation to Personal Data, “processing” refers to the carrying out of any operations or set of operations on the Personal Data and including any collecting, recording, holding, storing, adaptation or alteration, retrieval, combination, transmission, erasure or destruction of Personal Data.

2.   Use and Collection of Personal Data

2.1. We may use your Personal Data (a) for the purposes identified below or separately communicated to you; (b) to fulfil legitimate business interests and/or contractual and legal obligations; and (c) to comply with applicable laws, regulations and/or requirements from government agencies, regulatory bodies, statutory boards or other relevant bodies in Singapore.

2.2. Generally, we may collect your Personal Data in the following ways:
(a) when you submit forms, applications, requests or feedback to us;
(b) when you enter into any agreement or provide other documentation or information in respect of your interactions with us or when you use our services;
(c) when you interact with our customer service/sales officers, for example, via telephone calls, letters, face-to-face meetings, social media platforms and/or emails;
(d) when you use our electronic services, web-based applications or interact with us via any of our websites or web-based applications or use the services on any of our websites or web-based applications which may utilise various technologies to collect data (which may include Personal Data) automatically either by us or by third parties on behalf of us;
(e) when you respond to our request(s) for additional Personal Data;
(f) when you attend or participate in our events or activities (e.g. public forums or events) and your voice and/or image data is captured on cameras, audio and/or video recordings;
(g) when you respond to our initiatives;
(h) from third parties, including social networks (such as Facebook, LinkedIn or YouTube), when you consent to such third parties disclosing information about you to us that those third parties have collected, whether by logging into or through the social plug-ins on our websites or web-based applications or otherwise; and
(i) when you submit your Personal Data to us for any other reason.

2.3. As a website, we may also use some of the following technologies in the services and functionalities. Examples of some of the technologies which may be used (either by us or by third parties on behalf of us) by or in our electronic services, websites and mobile and web-based applications to collect, use and/or disclose Personal Data include the following:
(a) Cookies. A number of places on our website or web-based applications make use of cookies. Should you wish to disable the cookies associated with these technologies, you may do so by changing the settings on your browser. However, you may not be able to enter certain part(s) of our website or enjoy full access to all of our applications.
(b) Web analytics. Web analytics is the term given to a method for collecting and assessing the behaviour of visitors to websites and mobile or web-based applications. This includes the analysis of traffic patterns in order, for example, to determine the frequency of visits to certain parts of a website or mobile or web-based application, or to find out what information and services our visitors are most interested in. For these purposes, we primarily make use of click-stream data and the other techniques listed above. Web analytics are carried out by the Content Management Systems, Google Analytics and/or other selected parties (“Web Analytics Providers”). When you visit our website or use any web-based applications, Personal Data may (unless you have refused the processing of your Personal Data via such cookies and technologies) be sent to the Web Analytics Providers for analysis for and on behalf of us for the purposes described in this Privacy Policy. Please note that if you have created an online profile at our website or mobile or web-based application and if you are logged in on this profile, a unique number identifying this profile may also be sent to the Web Analytics Providers in order to be able to match the web analytics data to this profile. If you do not wish information about your behaviour at our website or any mobile or web-based applications to be collected and assessed by Google Analytics, you can install the Google Analytics opt-out browser add-on. Please refer to Google Analytics Opt-out Browser Add-on page for more information on downloading the add-on and opting out.
(c) Local Storage. We may collect and store information (including Personal Data) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.
(d) Retargeting Technologies. Our website and mobile or web-based applications may use retargeting technologies within the Internet. Retargeting technologies analyse your cookies and past surfing behaviour, including clicking of advertisements, so that where you have visited our website, used our mobile or web-based applications or clicked on our advertisements before, we can serve you our advertisements on our partner websites. We may also work with Web Analytics Providers, who use tracking technologies to serve our advertisements to you across the Internet. In order to serve such advertisements, these companies may collect information about your visits to our websites or web-based applications and your interactions with us and our advertisements. Please refer to our Web Analytics Providers’ privacy policy(ies) for more information about their data protection practices. If you do not wish to receive such advertisements, you may adjust your browser settings for the cookies which your browser accepts.

3.   Access to and Correction of Personal Data

3.1. If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to our Data Protection Officer at the contact details provided below.

3.2. Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.

3.3. We will respond to your request as soon as reasonably possible. Our response will generally be within thirty (30) business days. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).

4.   Accuracy of Personal Data

4.1. We will take appropriate and reasonable steps to ensure the accuracy and correctness of the Personal Data that we collect, use and/or disclose. To enable us to ensure the quality and accuracy of Personal Data, you have an obligation to provide accurate and up-to-date information to us.

5.   Protection of Personal Data

5.1. We will take reasonable efforts to protect the Personal Data in our possession or under our control by making reasonable security arrangements to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.

5.2. You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

6.   Retention of Personal Data

6.1. We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.

6.2. We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.

7.   Transfer of Personal Data Outside Singapore

7.1. Generally, we do not transfer Personal Data out of Singapore, except to our approved third party services providers for applicable services. Should we do so, we will ensure there is compliance with the requirements under the PDPA.

8.   Third Party/External Sites

8.1. This site may contain links to sites whose data protection and privacy practices may differ from ours.

8.2. We make no representations as to the quality, suitability, functionality or legality of the material on external websites that are linked to, or to any goods and services available from, such websites. The material is only provided for your interest and convenience. We do not monitor or investigate such external websites and we accept no responsibility or liability for any loss arising from the content or accuracy of the material and any opinion expressed in the material should not be taken as our endorsement, recommendation or opinion. This Policy does not extend to your use of such external websites. You are advised to read the privacy policy or statement of such external websites before using them.

9.   Contacting Us – Feedback, Withdrawal of Consent, Access and Correction of your Personal Data

9.1. You are entitled to withdraw your consent for the collection, use and disclosure of your Personal Data at any time.

9.2. If you:
(a) have any questions or feedback relating to your Personal Data or our Privacy Policy;
(b) would like to withdraw your consent to any use of your Personal Data as set out in this Privacy Policy; or
(c) would like to obtain access and make corrections to your Personal Data records, you may contact our Data Protection Officer in the following manner:

• Email Address: enquiries@kidneyhealth.com.sg
• Address: Mount Elizabeth Novena Specialist Centre 38 Irrawaddy Road #07-32 Singapore 329563

10.   Governing Law

10.1. This Privacy Policy shall be governed in all respects by the law of Singapore.

                                                                           – Last update: 1 Jan 2025 –